Refund policy
Adorn & Co. – Return & Refund Policy
Effective Date: July 2026
At Adorn & Co., customer satisfaction is our priority. If you receive an incorrect or damaged product, we're here to help. Please read our Return & Refund Policy carefully before placing your order.
Eligible Returns
We accept return requests only if:
- You received the wrong item.
- Your item arrived damaged or defective.
- A product is missing from your order.
Return Request Timeframe
- Return requests must be submitted within 48 hours of receiving your parcel.
- Requests submitted after 48 hours may not be accepted.
Required Evidence
To process your request, please provide:
- Order Number
- Clear photos of the product
- Photos of the parcel and packaging
- Unboxing video (strongly recommended for faster claim approval)
Without sufficient proof, we may be unable to approve your request.
Product Condition
Returned items must:
- Be unused and unworn.
- Be in their original packaging.
- Include all accessories, tags, and inserts (if applicable).
Products showing signs of use, damage caused by customers, or missing original packaging may not qualify for a return.
Non-Returnable Situations
We do not accept returns or refunds if:
- You changed your mind after ordering.
- You ordered the wrong product.
- You no longer need the item.
- You expected a different size, color, or appearance after placing the order.
- Minor color differences occur due to screen settings or lighting.
Exchange Policy
If your return is approved, we will send a replacement product subject to stock availability.
If the same item is unavailable, we may offer:
- Store Credit, or
- A Full Refund (at our discretion).
Refund Policy
Approved refunds are processed only after the returned product has been received and inspected.
Refunds will be issued through the original payment method whenever possible.
Shipping charges are non-refundable unless the mistake was made by Adorn & Co.
Refund processing typically takes 5–10 business days, depending on the payment provider.
Damaged or Incorrect Orders
If your parcel arrives damaged or contains the wrong item:
- Contact us within 24 hours of delivery.
- Include clear photos and your order number.
Failure to report within the required timeframe may affect your claim.
Order Refusal
Customers who repeatedly refuse Cash on Delivery (COD) orders without a valid reason may be restricted from placing future COD orders.
Contact Us
For return or refund requests, please contact our customer support with your Order Number and supporting evidence. We aim to respond as quickly as possible and resolve your issue fairly.